CoLinear Acoustics Ltd Customer Privacy Notice

Contents

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

You can contact us with any queries regarding your data on [email protected].

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Business name and VAT number, where you are buying as a business

We collect or use the following information for research or archiving purposes:

• Purchase history

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

We collect or use the following information to tell you when a product is available to order, if you join a waiting list:

• Email address
• The product you asked to hear about

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a 'lawful basis' for collecting and using your personal information.

There are 'lawful bases' set out in the UK General Data Protection Regulation, and it is also your right, under certain circumstances, to:

• Right of access - You have the right to ask us for copies of your personal information.
• Right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Right to withdraw consent - Where we use consent as our lawful basis, you have the right to withdraw your consent at any time.

You are not required to pay any charge for exercising your rights. If you make a request, we must respond to you without undue delay and in any event within one month.

To submit a request in relation to any of these rights, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

For the provision of services and goods, our lawful basis is contract - we have to collect or use the information so we can enter into or carry out a contract with you.

For research or archiving purposes, our lawful basis is legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, in order to maintain records of customer purchases.

For legal requirements, our lawful basis is legal obligation - we have to collect or use your information so we can comply with the law.

For waiting lists, our lawful basis is consent - you have asked us to tell you when a product is available to order. You can withdraw your consent at any time using the removal link in any waiting list email we send you, or by contacting us using the contact details at the top of this privacy notice.

Where We Get Personal Information From

The only source from which we gather personal information is directly from yourself during the checkout process, or any other element on the website where you are able to submit such information.

How Long We Keep Information

Customer contact details are tied to each order and kept for as long as we support the product to facilitate long-term after-sales support and/or in the event of a product recall.

If you join a waiting list, we keep your email address until 90 days after we have told you the product is available to order, or until you remove yourself from the list, whichever comes first.

Who We Share Information With

Data processors

Stripe: they process all payments on our behalf. No financial details are processed or stored by or on our own infrastructure.

Delivery Partners: your name, address, contact details (email address and phone number where required) and, optionally, VAT number and business name are shared with our delivery partners to enable them to provide their service. See our Shipping terms for further details.

Mailtrap: they send our waiting list emails on our behalf. Your email address is shared with them for that purpose only.

Transfers outside the UK

Stripe and Mailtrap are based in the United States, so information we share with them may be processed there. Both are certified under the UK Extension to the EU-US Data Privacy Framework, which the UK recognises as giving your information adequate protection, and both have agreed to use the UK International Data Transfer Addendum should that framework ever cease to apply.

If you order from outside the UK, your delivery details travel with your parcel to your country, including to our delivery partners and customs authorities there, as we cannot deliver your order without them.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113