Shipping Policy

Orders are typically dispatched on the same or next working day from the date that your payment clears, though this can take up to 5 working days in exceptional circumstances. Shipping costs are included. International orders will still see a Shipping line on their invoice, along with an equal credit under Discounts to cancel it out - this is just to allow customs to properly calculate duties.

Domestic Shipping

We use Royal Mail with their tracked service as our primary carrier, and share your email address with them so that they can send you tracking notifications. We reserve the right to use an alternative carrier at our discretion. Royal Mail's stated aim for Tracked 48 is delivery in two to three working days, which it notes does not apply to every postcode.

International Shipping

Orders are sent delivery duties unpaid, meaning that you, the customer, are responsible for any and all import duties, taxes, charges, or similar upon receipt. The price shown at checkout excludes VAT or sales tax due in your country for this reason.

We typically use DHL to handle logistics and customs for us, although we reserve the right to use a different carrier at our discretion. An international order typically takes one to two weeks to arrive, with most of that time spent clearing customs. We have found that clearing customs is highly variable, ranging from a couple of days to a couple of weeks.

Customer Support

If any problems occur upon delivery, please inform us as soon as is reasonably possible via [email protected].